Refund policy

RETURN POLICY

If for any reason you are unsatisfied with your order, please don't hesitate to reach out via email at support@staatsballett.co.

Free exchanges are available on any domestic order, given that your preferred item and size is in stock. Items must be returned within 7 days of delivery in new condition, with original packaging. Please note, STAATSBALLETT is not responsible for return shipping costs. If you wish to return an item, please email support@staatsballett.co prior to shipment with the subject "RETURN" and your order number included. We will provide a label and instructions to ensure our receipt.

INTERNATIONAL RETURNS

At this time, STAATSBALLETT is not responsible for return shipping costs, duty fees and/or refunding the original costs of shipment to your country. Items must be returned in new condition within 7 days of delivery. Prior to returning your item, please email support@staatsballett.co to ensure our receipt.

ORDER CHANGES

Need to make a change to your order? For in-stock items, we must know within 1 hour as many of these pieces ship same-day. Please email support@staatsballett.co with your order number and requested change. 

For orders placed on release days, cancellations are subject to a $10 restocking fee per item. 

Questions regarding our policies? Shoot us an email at support@staatsballett.co.