Refund policy

RETURN POLICY

If for any reason you are unsatisfied with your order, please don't hesitate to reach out via email at support@staatsballett.co.

Free exchanges are available on any domestic order, given that your preferred item and size is in stock. Items must be initiated for return within 7 days of delivery in new condition, with original packaging.

If you wish to return an item for refund, please email support@staatsballett.co prior to shipment with the subject "RETURN" and your order number included. We will provide a label and instructions to ensure our receipt. Please note, STAATSBALLETT is not responsible for return shipping costs.

INTERNATIONAL RETURNS

At this time, STAATSBALLETT is not responsible for return shipping costs, duty fees and/or refunding the original costs of shipment to your country. Items must be initiated for return within 7 days of delivery. Prior to returning your item, please email support@staatsballett.co to ensure our receipt. Items must be in new condition with original packaging.

ORDER CHANGES

Need to make a change to your order? For in-stock items, we must know within 1 hour as many of these pieces ship same-day. Please email support@staatsballett.co with your order number and requested change. 

For orders placed on release days, cancellations are subject to a $10 restocking fee per item. 

Questions regarding our policies? Shoot us an email at support@staatsballett.co.