Order Fulfillment Policies

GENERAL SHIPPING

Domestic orders within the contiguous 48 United States will receive free shipping. It is our goal to process each order within 1-2 business days upon purchase unless otherwise stated at checkout. Once your item has been shipped, you will receive an email with relevant tracking information. 

INTERNATIONAL DELIVERIES AND DUTY

International shipments are free for orders over $250. Otherwise, the shipment charge will be $15 USD.

Orders that are designated for shipment to countries outside of the U.S. may be subject to local taxes, customs, duties, and fees levied by the destination country ["Import Fees"]. Unfortunately, we are legally obligated to declare the items at their retail price. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. If you refuse a shipment from STAATSBALLETT, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to STAATSBALLETT.

RETURN POLICY

If for any reason you are unsatisfied with your order, please don't hesitate to reach out via email at support@staatsballett.co.

Returns are accepted for incorrect styles or sizes sent your way. Free exchanges are available on any order, given that your preferred item and size is in stock. Items must be returned within 10 days of delivery in new condition, with original packaging. Please note, STAATSBALLETT is not responsible for return shipping costs. If you wish to return an item, please email support@staatsballett.co prior to shipment with the subject "RETURN" and your order number included. We will provide a label and instructions to ensure our receipt.

INTERNATIONAL RETURNS

STAATSBALLETT is not responsible for return shipping costs, duty fees and/or refunding the original costs of shipment to your country. Items must be returned in new condition within 10 days of delivery. Prior to returning your item, you must email support@staatsballett.co to ensure our receipt.

ORDER CHANGES

Need to make a change to your order? For in-stock items, we must know within 1 hour as many of these pieces ship same-day. Please email support@staatsballett.co with your order number and requested change. 

Questions regarding our policies? Shoot us an email at support@staatsballett.co.

 

Talk soon,                      
STAATSBALLETT Team