Order Fulfillment Policies

GENERAL SHIPPING

Domestic orders over $100 within the contiguous 48 United States will receive free shipping. It is our goal to process each order within 1 week of purchase unless otherwise stated at checkout. STAATSBALLETT partners with USPS, UPS, Fedex and DHL for delivery. Once your item has been shipped, you will receive an email with relevant tracking information. Domestic economy shipments typically arrive within 1-10 business days once dispatched. 

 

INTERNATIONAL DELIVERIES

International shipments are free for orders over $275. For orders destined for Canada, shipments are free for orders over $250. Otherwise, the shipment charge will be $25-$35 USD. Items will be shipped via USPS, DHL, UPS or Fedex unless otherwise clarified. International purchases typically arrive within 3-21 business days once dispatched. 

 

RETURN POLICY

If for any reason you are unsatisfied with your order, please don't hesitate to reach out via email at support@staatsballett.co. We DO NOT accept returns or exchanges for preloved, vintage or sample items.

Free exchanges are available on any new product domestic order, given that your preferred item and size is in stock. Items must be initiated for return within 7 days of delivery in new condition, with original packaging. Please note, STAATSBALLETT is not responsible for return shipping costs when returning for refund. Return shipping is generally between $7-15 USD. If you wish to return an item, please email support@staatsballett.co prior to shipment with the subject "RETURN" and your order number included. We will provide a label and instructions to ensure our receipt.

INTERNATIONAL RETURNS

At this time, STAATSBALLETT is not responsible for return shipping costs, duty fees and/or refunding the original costs of shipment to your country. Items must be initiated for return in new condition within 7 days of delivery. We suggest shipping with tracked delivery. Prior to returning your item, please email support@staatsballett.co to ensure our receipt.

ORDER CHANGES

Need to make a change to your order? For in-stock items, we must know within 1 day. Please email support@staatsballett.co with your order number and requested change. Please note preloved, vintage and sample items are final sale.

For orders placed on release days, cancellations are subject to a $10 restocking fee per item. 

Questions regarding our policies? Shoot us an email at support@staatsballett.co.